Question: Why does my bank still have ATM charges even after the Bank of Zambia’s prohibition directive?

Answer: The ATM charges that have been prohibited are those called ‘ATM Surcharge’. This is a fee that banks were charging you when you use their ATM but you are a customer of another bank. This fee usually ranged from K20 to K30. Banks are allowed to charge you for using ATMs because they incur costs to operate and maintain them. This charge has ranged from K7 to K12. The ATM Surcharge was a fee in addition to this charge.
See notice for the list of bank charges and fees deemed to be unwarranted and therefore prohibited:


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